Refund policy

Return Policy

We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. You must also provide your order number or proof of purchase.

How to Request a Return

To request a return, please contact us at lunacovefashion@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or the wrong item was sent.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow [5–14] business days for the refund to appear in your account, depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery and provide photos of the item and packaging. We will work with you to resolve the issue.