Shipping policy

Shipping Policy

Last Updated: 9/10/26

Thank you for shopping with LUNA COVE fashion. We work with trusted third-party production and fulfillment partners, including Printify and Tapstitch, to produce and deliver your orders.

1. Order Processing and Production

Because our products are made to order, your order must first be produced before it is shipped.

Production times can vary depending on the product, fulfillment facility, order volume, and other circumstances.

Most orders are processed and sent to the shipping carrier within several business days. During holidays, promotions, or periods of high order volume, production may take longer.

2. Shipping Times

After your order has been produced and handed to the shipping carrier, delivery times depend on the shipping method, destination, product, and fulfillment location.

Estimated shipping times are provided at checkout whenever available.

Shipping estimates are not guaranteed delivery dates. Delays may occur because of weather, carrier disruptions, customs, holidays, high order volumes, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated based on the products in your order, destination, shipping method, and fulfillment provider.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

4. Shipping Locations

We currently ship to United States

Available shipping destinations may vary depending on the product and fulfillment provider.

Some products may not be available for delivery to certain locations.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after your package has been handed to the carrier.

6. Multiple Products and Split Shipments

If your order contains products fulfilled by different production facilities or fulfillment providers, your items may be shipped separately and may arrive at different times.

You may receive multiple tracking numbers for a single order.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.

8. Lost, Delayed, or Damaged Packages

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or arrives damaged, please contact us at lunacovefashion@gmail.com as soon as possible with your order number and relevant photos or tracking information.

We will work with our fulfillment and shipping partners to investigate the issue and determine an appropriate solution.

Please note that packages marked as delivered by the carrier may be subject to additional carrier investigation before a replacement or refund can be considered.

9. Customs and International Orders

For international orders, delivery times may be affected by customs processing and local regulations.

Customers may be responsible for customs duties, taxes, or other fees when applicable.

Some destinations may have shipping restrictions or may not be available for certain products.

10. Delivery Estimates

Any delivery estimates shown on our website or at checkout are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs, weather, natural disasters, holidays, incorrect customer information, or other circumstances beyond our reasonable control.